Stakeholder Interaction
Stakeholders are clients, employees, shareholders and investors, vendors and business partners, society, other persons and parties somehow engaged or interested in interacting with Jusan and influencing or influenced by the bank.
Jusan engineers long-lasting value for its core stakeholders. Our vision of trusted leadership is to develop in tandem with our stakeholders, perceive that they are significantly influenced by decisions adopted and act reasonably to make them more satisfied and confident in the Jusan brand.
Jusan's Stakeholders
Paramount Touchpoints
- Branch network and specialists of the branch network (personal banking services, business advisers, etc.)
- Client service, product and service delivery, including online
- Disclosing information on the Bank's financial services and products to various category clients
- Measuring the clients' satisfaction and anticipations
- Communicating through call centre, digital channels and social media
- Corporate announcements (press releases, website)
- Accepting and promptly addressing the clients' complaints
- Promoting financial literacy
- Disclosing financial performance outcomes and material non-financial information
Jusan's Stakeholders and Paramount Touchpoints
Clients
Employees
Shareholders and investors
Society
Vendors and Partners
Public Administration and Regulatory Authorities
Non-profit and Non-governmental Organisations
Mass media
