Frequently asked questions

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There are two ways to make an international transfer using the Golden Crown:
• At the Bank branch,
• In the Jusan mobile app.

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According to the international transfer of the Golden Crown, transfer operations are performed in tenge, US dollars, euros and Russian rubles. In the Jusan mobile application, it is possible to make a transfer in US dollars and euros.

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The full list of countries for the international transfer of the Golden Crown can be viewed on the website (Services-Money transfers), or call the Call-center of the Jusan Bank at 7711 (free call from mobile phones).

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The maximum amount of an international transfer of the Golden Crown:

600,000 Russian rubles,
10,000 US dollars,
8,000 Euros,
3,500,000 tenge,
When sending to other countries, there may be internal restrictions on the transfer amount.

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The time to receive an international transfer for the Golden Crown is from 10 minutes.

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The term of storage of the received money in the system for the international transfer of the Golden Crown is 180 days.

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The commission for the international transfer of the Golden Crown is paid only by the sender.

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Receiving an international transfer of the Golden Crown is possible in a different currency, depending on the recipient's country. The currency is converted at the rate of the Golden Crown system.

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Transfers to and from legal entities via the international Golden Crown transfer are not possible. 

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Receiving/sending an international transfer of the Golden Crown by the Power of Attorney is not carried out.

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If an error was made in the recipient's data when sending an international transfer of the Golden Crown, you must contact any branch where the transfer was made. If the transfer was made in the Jusan mobile application, then you need to contact any nearest branch of the Jusan Bank.

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To cancel the international transfer of the Golden Crown, you must contact the branch where the transfer was made. If the transfer was made in the Jusan mobile application, then you need to contact any nearest branch of the Jusan Bank.

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