Notice for Individual Borrowers of Debt Arrangements
Dear Clients!
In order to settle issues as related to repayment of your debt under loans received with the Bank, please be informed that as per Article 36 of the Law of the Republic of Kazakhstan ‘On Banks and Banking Activities in the Republic of Kazakhstan,’ an individual borrower may, within 30 calendar days from the date of performance delay, file a written application (by other means as prescribed by the bank loan agreement) to amend the terms and conditions of the bank loan agreement due to the performance delay indicating the reasons for the delay, incomes and other acknowledged circumstances (facts).
Should you experience any troubles in servicing the loan, you are earnestly asked to get in touch with the Bank using a means that fits you the best:
- at outlets across Kazakhstan,
- by 7711 (mobile) or 8 7172 587 711 (landline).
You can file an application for loan settlement issues in 2 ways:
- by visiting any Bank outlet nationwide;
- by sending the application at: info@jusan.kz
- The application shall be addressed within 15 calendar days once registered with the Bank.
- The list of documents required to address your application for overdue debt arrangement shall depend on the settlement option. That said, the Bank may request any document evidencing the circumstances that entailed overdue debt/failure to perform under the BLA.
- Below is the list of Bank units in charge of overdue debt settlement issues:
Branch | Post-lending Office Address | Phone |
|---|---|---|
| Capital | 1) Room 201, IP-1, 5А Saraishyk St., Nur-Sultan 2) Room 107, 43 Beibitshilik St., Nur-Sultan | 1) 8 (7172) 55 82 44 2) 8 (7172) 55 93 55 |
| Almaty | 1 Koktem-1 microdistrict, Almaty | 8 (727) 331 26 30 |
| Almaty Oblast | 88 Abylai Khan St., Kaskelen | 8 (7273) 71-47-67, ext. 1014 |
| Stepnogorsk | Room 4, building 86A, 4 microdistrict, Stepnogorsk | 8-716-45-7-99-21, ext. 1193 |
| Pavlodar | 42 Academician Satpayev St., Pavlodar | 8 (7182) 39 07 17, 8 (7182) 39 07 27. |
| Kostanai | 58 Dulatov St., Kostanai | 8 (714) 239 47 88 |
| Karaganda | 7/4 Chkalov St., Karaganda 34A Metallurgists Ave., Temirtau | 8 (7212) 42 52 36 8 (7213) 95 86 81 |
| Akmola | 151 Auezov St., Kokshetau | 8 (7162) 55 98 75 |
| North Kazakhstan | Room 202, 194/A Zh. Zhabayev St., Petropavlovsk, NKO | 8 (7152) 34 01 01 |
| East Kazakhstan | 120/1 Kabanbai Batyr St., Ust-Kamenogorsk, EKO | 8 (7232) 56 07 79 |
| Aktobe | >NP 1, 56B Abilkhaiyr Khan Ave., Aktobe | 8 (7132) 70 38 06 |
| Atyrau | NP 1, 144 Kulmanov St., Atyrau | 8 (7122) 31 68 83 |
| Mangystau | Room 3, building 67A, 15 microdistrict, Aktau 130000, Mangystau Oblast | 8 (7292) 30 13 03 ext. (512) 1087 |
| West Kazakhstan | 99 Zhunisov St., Uralsk, 50 Druzhba Narodov St., | 87112503929, 87113349912 |
| South Kazakhstan | 1A Torekulov St., Shymkent | 8 (7252) 58 98 00 |
| Zhambyl | 6 Aiteke Bi St., Taraz | 8 (7262) 54 03 33, ext. 1020, 1028, 1038, 1015, 1010, 1040 |
| Kyzylorda | 12 Zheltoksan St., Kyzylorda (Bastau BC) | 8 (7242) 55 13 55 |
| Semei | 65 Shakarim Ave., Semei | 60-00-60 ext. 1070 |
| Turkestan | 272 Tauke Khan St., Turkestan W/N Mailykhozha St., Saryagash 47 Auezov St., Zhetysai | 8 725 33 42021 ext. (63041) 8 725 37 21929 ext. (63266) 8 705 92 42510 ext. (63205) |
Well-timed approaching the Bank will enable you to solve the loan troubles and find a way to repay the debt together with the Bank as efficiently as possible.
Yours faithfully, Jusan Bank JSC
Debit card with bonuses on Yandex.Eda
Find out more