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Frequently asked questions

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How to buy on credit or installments via Jusan QR?

What if I have a loan arrears?

How to make an international SWIFT transfer?

What is the Visa Signature card issue and maintenance fee?

What is Private Banking?

How to open Visa Signature card?

What are the privileges of serving Private Banking clients?

How can I become a VIP client?

How to buy on credit or installments via Jusan QR?

What if I have a loan arrears?

How to make an international SWIFT transfer?

What is the Visa Signature card issue and maintenance fee?

What is Private Banking?

How to open Visa Signature card?

What are the privileges of serving Private Banking clients?

How can I become a VIP client?

Service in Private Banking

What is Private Banking?What are the privileges of serving Private Banking clients?What is a Personal Manager for?More answers

Elite cards

Visa Infinite Mastercard World Elite Visa Signature More answers

Jusan individual salary project

What is a Jusan individual salary project?What are the benefits of an individual salary project at Jusan Bank?What are the terms and conditions of the salary package «Basic»?More answers

Jusan Family

How to open a children's card?At what age is it possible to open a children's card?What is the commission for issuing and maintaining a children’s card?More answers

Cards

Jusan Pay – Mastercard World Debit Jusan Card & Shymbulak Charge card More answers

Bonuses

General questions about the bonus program Promotion with «Yandex Go»Supermarkets for Salary projects More answers

Card transactions

What is the difference between multi-currency card and standard card?I have a non-named card. Can I make transfers/payments from it?How do I make the transfer from card to card?More answers

PIN-code

How to get/set PIN code for the payment card?Can I change the temporary code to the permanent one in the Jusan mobile app?Why need to change the temporary code to the permanent one ?More answers

Limits and restrictions

How to set/change the code word?What is the code word needed for?What is 3D Secure? And why is it needed?More answers

Lounge Key

What is a Lounge Key?What services can I get in the Lounge Key business lounges?Do the free visits apply to guest visits (accompanying persons)?More answers

Loans

Online loan via the mobile application Commodity Loan through the Mobile Application Loan refinancing More answers

Bancruptcy of individuals

What is bankruptcy law about?When does bankruptcy law come into force?How long will the bankruptcy law be in force?More answers

Deposits

Jusan saving+Jusan Elite Jusan Elite +More answers

Mobile application

How to register in the Jusan mobile application?How to log in to my personal account in the Jusan mobile application?I am not a Bank customer. Can I use the Jusan mobile application?More answers

Mobile app payments

Is it possible to pay for utilities, communication services, fines, taxes, etc., in the Jusan mobile application?What is the commission amount for paying for services in the Jusan mobile application?How is it safe to use the Jusan mobile application?More answers

Money transfers

Western Union SWIFT By phone number to RK More answers

Travel

Railways Airways More answers

Certificates

How to get a certificate of account in the Jusan mobile application?How can I get a certificate of available balance in the Jusan mobile app?I got an electronic certificate in the Jusan mobile app. How many days is it valid?More answers

Tickets

What is “Tickets”?How to make a ticket purchase?What Bonus is provided when paying in the “Tickets” section in the Jusan mobile application?More answers

JMart

What is JMart?What can buy through Jmart?How can get information about prices, product quality, delivery and other issues?More answers

Jusan Mobile - digital mobile operator

How to become a Jusan Mobile Client?How do I connect to Jusan Mobile?Why is the Jusan Mobile section not available in the mobile application?More answers

Jusan Invest

Brokerage services Demo account Commissions More answers

Jusan QR

What is Jusan QR?How to buy on credit or installments via Jusan QR?Where can I pay using Jusan QR?More answers

Warning! Scam alert!

How to recognize fraudulent activities?How to protect yourself from scammers?Does Jusan Bank offer jobs on social media?More answers

Restrictions on the accounts

What restrictions can be set on the account?How can I find out if my Jusan Bank accounts have been arrested or restricted What are the deadlines for cancellation of arrests or restrictions from the account?More answers

Public services

Digital Documents Fines Taxes More answers

+7 (717) 258 77 11for clients within the RK or abroad (24/7)
7711for clients within the RK (24/7, toll-free for mobile)
info@jusan.kz
press-service@jusan.kz (press service)

Conditions and procedure for debt settlement Website Use Rules Privacy Policy

License № 1.2.35/225/37 of 07.04.2021 issued by The Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market