“Tickets” is a service in the Jusan Bank mobile application for purchasing tickets in the following categories:
• Cinema;
• Theater;
• Concert;
• Sports events;
• Tours in different directions;
• Master classes;
• Various entertainment events.
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To purchase a ticket, you need to go to the "Tickets" section in the "Tickets" mobile application, select the event and City you like, then the Event and the appropriate date and time of the event, select a suitable place, enter your e-mail address (to which an electronic ticket will be sent) and pay with a Jusan Bank card with the ability to spend Bonuses and confirm the payment with an SMS code.
Paper tickets can be obtained at the ticket office of the event by showing the cashier the code that is on the electronic ticket or by scanning the barbar and QR code at the entrance.
If you have any additional questions:
• Upon payment, please contact the Bank's Call-center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan);
• For tickets, please contact the Call-center Ticketon at +7-727-225-10-50, +7-771-936-53-53, +7-717-247-63-50.
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Accrual of bonuses when purchasing in the “Tickets” section in the Jusan mobile application using Jusan Bank cards according to the payment card tariffs.
If you have any additional questions about payment, please contact the Call-center of Jusan Bank at 7711 (free call from mobile operators).
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Yes, when purchasing tickets via the Jusan mobile application, you have the option to select the option for child and student tickets. When exchanging an electronic ticket for a paper one, be sure to have supporting documents with you (a certificate from the school or student cards).
Note:
If tickets with child or student value are not indicated when placing an order, it is necessary to purchase a separate ticket at full cost.
If you have any additional questions about tickets, please contact the Call-center of Ticketon at +7-727-225-10-50, +7-771-936-53-53, +7-717-247-63-50.
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Cases of canceled or shifted sessions are extremely rare. In this case, the “Ticketon” system automatically determines the cancellation or shift of the session, and the “Ticketon” employees will certainly notify the clients about this by phone. The funds are returned to the client in full.
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To return tickets, you must contact the Call-center of Ticketon in advance at +7-727-225-10-50, +7-771-936-53-53, +7-717-247-63-50. (unless the organizers' restrictions are imposed on the return).
In this case, it is necessary to take into account the following:
• Cinema tickets can be refunded if there are more than 30 minutes left before the session. However, the service fee is non-refundable;
• Theater tickets can be returned no later than 3 hours before the start of the performance. However, a commission is charged equal to 5% of the cost of tickets;
• Tickets for concerts and other events can be refunded no later than 2 calendar days before the start of the event. In this case, a commission is charged equal to 5% of the cost of tickets;
The refund for the purchase of a ticket in the Jusan mobile application will be made to your payment card from which the ticket was purchased within 5 working days.
If you have any additional questions about tickets, please contact the Call-center of Ticketon at +7-727-225-10-50, +7-771-936-53-53, +7-717-247-63-50.
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