Frequently asked questions

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It is possible to make an international transfer by Western Union at the Bank branch.

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Transfer operations under the Western Union system are performed only in tenge and US dollars. On the territory of the Republic of Kazakhstan, transactions can be made only in US dollars.

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The full list of countries for international transfer of Western Union can be viewed on the website (Services-Money transfers), or call the Call-center of Jusan Bank at 7711 (free call from mobile phones).

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The time for receiving an international Western Union transfer is up to 15 minutes. 

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The maximum amount of an international transfer by Western Union is 7499 US dollars or the equivalent in tenge.

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The commission for an international Western Union transfer is paid only by the sender.

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The storage period of the received money in the Western Union international transfer system is 90 days. 

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Receiving/sending an international transfer by Western Union by the Power of Attorney is not carried out.

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Receiving an international Western Union transfer is possible in a different currency, depending on the recipient's country. The currency is converted at the exchange rate of the Western Union system.

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It is possible to send and receive an international transfer of Western Union in favor of and from legal entities if there is a contractual relationship between the legal entity and Western Union.

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If an error was made when sending an international transfer to Western Union, you must contact the branch where the transfer was made. 

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If an error was made when sending an international SWIFT transfer, you must contact the Bank's branch and write an application for making changes, pay the commission according to the Bank's tariffs. This application will be sent to the receiving bank.

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To cancel an international SWIFT transfer, you must contact the branch where the transfer was made.

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To cancel an international transfer by Western Union, you must contact the branch where the transfer was made.

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