Yes, you can. To pay for utilities, communication services, fines, taxes, etc., in the Jusan mobile application, you need to go to "Payments" section in the Jusan mobile application, select the region, the desired service provider, enter the payment data and make the payment.
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Making payments in the Jusan mobile application is carried out without commission, but there are service providers who provide for charging the commission.
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In order to maintain all security measures when using the Jusan mobile application, we advise you:
• Never tell anyone the password and quick access code to log in to the mobile application, the codes from the received SMS, as well as PIN code of the card;
• If you change the phone number, change it in the mobile app account as well;
• Come up a reliable quick access code, do not use numbers that can be easily recognized (for example: 0000, 1234, 9876);
• Do not use the shortcut code that is installed in other applications;
• Install an antivirus and update it in a timely manner.
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Payments in the Jusan mobile application are available at any time convenient for you:
• Payment of utility bills: there are no time limits;
• Cap payment: there are no time limits;
• Payment of fines: there are no time limits;
• Operations for the transfer of money to replenish the deposit / repayment of the loan HCSB: there are no time limits.
The following services can only be paid for on weekdays (i.e. not available on weekends/holidays):
• Payment of tax arrears: there are no time limits;
• Payment of taxes by requisites: there are no time limits.
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In the Jusan mobile application, payments in favor of most service providers are received instantly. In some exceptional cases, payments can be processed for up to 3 days. We recommend paying for the services in advance.
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Unfortunately, at the moment, automatic debiting of funds for regular payments is not possible in the Jusan mobile application.
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After the successful payment is made in the Jusan mobile application, the system will automatically add the supplier to "Payment templates" and you needn't to enter the payment data again at the next payment.
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If only the services of Almaty or any other city are displayed in the list of service providers in the Jusan mobile application, you need to select the desired city. To do this, in "Payments" section, you need to click on the location icon (on the right of the history) and select the desired city/town.
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In the Jusan mobile application, there are limits for paying for services such as:
• Services of mobile operators: 100,000 tenge/day to mobile operators Kcell/Activ, other mobile operators 20,000 tenge/day;
• Transport services of "Onai" in Almaty - one-time 5000 tenge, per month - 10,000 tenge.
These limits are not subject to change.
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Payment for services in "Payments" section of the Jusan mobile application is made only with Jusan Bank cards. If your funds are on the deposit or on the current account, you need to transfer them to your card in "Transfers" section, then select "Between accounts".
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If the required card for debiting is not displayed when paying for services in the Jýsan mobile application, you need to check the status of the card in the "My Bank" section, your card may be blocked. In case of other errors, you need to contact the Bank's Call-center at 7711 (toll-free from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan) to verify your payment card.
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If your payment made in the Jýsan mobile application has gone through, but the payment has not been received by the supplier, in this case, you need to click on this payment in the payment history. The payment status will be displayed in the window that appears.
• If the payment status is being processed, you need to contact the Bank's Call-center at 7711 (toll-free from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan) to cancel the payment;
• If the payment status is Paid, you need to contact the service provider;
• If the payment status is Declined, your payment has not been made and the funds have been returned to the account. You should try to pay again.
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If your payment failed in the Jusan mobile application, you need to contact the Bank's Call-center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan) to check the debiting of funds for payment for services and the presence of possible errors.
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If the desired service provider is not in the list in the Jusan mobile application, you can leave a suggestion for adding the desired service provider by contacting the Bank's Call-center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan) or write an email to the Bank's email address: info@jusan.kz.
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If you made the payment by mistake or entered the supplier's data incorrectly in the Jusan mobile application, you need to click on this payment in the payment history. The payment status will be displayed in the window that appears.
• If the payment status is "In processing", you need to contact the Bank's Call-center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan) to cancel the payment;
• If the payment status is "Paid", you need to contact the service provider;
• If the payment status is "Rejected", your payment was not made and the funds were returned to the account.
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If you have an error notification while making a payment in the Jusan mobile application, you need to contact the Bank's Call-center at 7711 (toll-free from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan) and report the error to create an application to the Bank's technical department.
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The payment history cannot be deleted in the Jusan mobile application.
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