To register in the Jusan mobile application, you need to:
• Enter to "My Bank" section and click on "Log in" button;
• Click on the "Register" button in the window that appears;
• Enter your current cell phone number and IIN;
• Pass biometric verification/identification;
• Confirm with SMS code that will be sent to the specified mobile phone number;
• Come up the password to log in to the Jusan mobile application.
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In order to log in to the personal account of the Jusan mobile application, in "My Bank" section, you need to click on the "Log in" button, enter your phone number and password to log in to the mobile application. If you have previously logged into the mobile application and installed a quick access code, Face ID or Touch ID, then to re-enter it will be enough to enter 4-digit code, attaching the finger or scanning your face.
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When logging into the Jusan mobile application, the login and password must be specified for client authorization, and at the client's choice, you can also set "passcode" or Touch/Face ID (if your device supports these functions). All financial transactions in the mobile application with an amount of more than 5000 tenge are confirmed by the procedure of dynamic identification of the client, one-time code that comes by SMS message to the client's mobile phone number (also, for the convenience of using the mobile application, the automatic submission of a dynamic code works).
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If you are not a Bank customer, you will be able to register in the Jusan mobile application. Only the informational part of the Jusan mobile application will be available to you. In order to use the Bank's services in the Jusan mobile application, you need to order the open card on the main page of the Jusan mobile application.
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You can install the Jusan mobile application on all smartphones with the iOS operating system starting from version 10.5.3 and with the Android operating system starting from version 5.0.0.
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With the help of the Jusan mobile application, you can:
• view information about your cards, deposits, loans, current accounts;
• connect to the bonus loyalty program and select categories with increased bonuses;
• check the account statement for any period;
• make transfers both between your accounts and to cards of other banks within Kazakhstan;
• make full early / partial repayment of unsecured loans;
• pay for services, utility bills, fines, taxes, replenish the balance of a mobile phone, etc.;
• set card limits;
• block the card or remove the temporary blocking of the card;
• set/change the PIN code of the card;
• open a Bank card;
• open/close a deposit online;
• replenish the deposit;
• watch the latest news and promotions of the Bank;
• Receive information about the Bank's products;
• see exchange rates;
• Make purchases at JMart;
• find the nearest branch of the Bank or ATM;
• use the financial services of the brokerage company Jusan Invest;
• purchase an insurance policy from Jusan Garant;
• purchase tickets for the event in different categories;
• purchase air and railway tickets.
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Biometric identification is a procedure for establishing the identity of a client in order to unambiguously confirm his rights to receive electronic banking services based on his physiological and biological characteristics.
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In order to change the language of the Jusan mobile application, you need to:
• Log in to the "Personal Account" section;
• Click on "App Language" and select one of the 3 suggested languages.
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In order to change the cell phone number to log in to the Jusan mobile application, you need to register with a new number.
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In order to change the quick access code to log in to the Jusan mobile application, you need to:
- Log in to the mobile application;
- Log in to the "Personal account" section;
- Click on "Change Passcode".
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Specifying the PIN code from the card is an additional security procedure for identifying a non-resident customer and linking the card in the Jusan mobile application. PIN code information is not stored in the Jusan mobile application.
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In "Notifications" section of the Jusan mobile application, you can see all notifications about transactions on your cards/accounts, deposits, as well as information notifications from the Bank.
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Pop-up Push notifications of the Jusan mobile app appear in the following cases:
• For incoming and outgoing transactions on the card;
• Errors when making transactions on the account: exceeding the limit, lack of funds on the balance, blocking the card, etc;
• Current news and promotions of the Bank;
• New receipts for frequent payments in the application;
• All events on the loan application and on the existing loan;
• All events on the deposit, etc.
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In order to enable / disable Push notifications in the Jusan mobile app, you need to:
- Log in to the mobile app;
- Enter the "Personal Account" section;
- Change the position of the switch in the "Push Notifications" line.
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If you do not receive Push notifications in the Jusan mobile app, please check:
• Is your device connected to the Internet, because without the Internet connection, notifications are not received;
• Whether the Push notification function is enabled in the mobile app. You can check it in the mobile app settings;
• Are you allowed to receive Push notifications from the Jusan mobile app in your device settings;
• If all the parameters are specified correctly, we ask you to contactthe Bank's Call-center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan) or by e-mail info@jusan.kz with the request to the Bank's technical support.
* SMS codes for registration, payment confirmation or transfer, 20-digit account number and the last 4 digits of the card will come in the form of the standard SMS.
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To make a currency conversion:
• Open the "Transfers" tab and click on the "Between own accounts" button;
• Select accounts for debiting and crediting currencies;
• Enter the amount in the currency you need;
• Confirm the transfer amount;
• Conversion completed successfully!
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To make a transfer by card number:
• Open the "Transfers" tab;
• Click on the button "By card number";
• Select the card from which the funds will be transferred;
• Enter the recipient's card number and transfer amount;
• Check the correctness of the data, the amount of the commission and confirm the transfer;
• Translation completed successfully!
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To make a transfer by phone number:
• Open the Jusan application and go to the "Transfers" tab;
• Click on the button "By phone number";
• Select the account from which the funds will be transferred;
• Enter the recipient's phone number and the required amount;
• Check the data and confirm the transfer;
• Transfer completed successfully!
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Depending on the amount and type of the transaction, confirmation is carried out using Face ID/Touch ID or OTP code (SMS-code for confirmation).
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1. When transferring from your card to your card/deposit/account, as well as from a deposit to your deposit/account – identification is not required.
2. Identification when transferring from your card to another card/by phone number/to another account/ITS/payments:
• from 0 to 5,000 tenge – without identification;
• from 5,001 to 100,000 – by Face/Touch ID*;
• from 100 001 and more – by entering the OTP password.
3. Identification when transferring from a deposit/account to your card:
• from 0 to 20,000 tenge – without identification;
• from 20,001 to 200,000 – by Face/Touch ID*;
• from 200 001 and more – by entering the OTP password.
4. Identification when transferring from a deposit/account to another account:
• from 0 to 20,000 tenge – without identification;
• from 20,001 to 150,000 – by Face/Touch ID*;
• from 150 001 and more – by entering the OTP password.
* If the device does not have the Face/Touch ID function installed, identification is carried out by entering the OTP code (SMS code for identification).
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If you have forgotten the quick access code to the Jusan mobile application, you can close the code entry window by clicking on "Back" button in the upper-left corner and log in to the mobile application using your phone number and password. After logging in to the mobile app, you can change the quick access code in the settings.
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Yes, if the card is blocked or the card has expired, it is possible to register in the Jusan mobile application, but only the information part of the Jusan mobile application will be available to you. In order to use the Bank's services in the Jusan mobile application, you will need to reissue the payment card at the Bank's branch.
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If you can't log in to the Jusan mobile app:
• Check the correctness of the data entry: cell phone number, password.
• If you have forgotten your password, click on "Restore password" button after entering the cell phone number and follow the next steps.
• If the mobile application does not allow you to go to the next step when restoring your password, try entering them again, checking the correctness of the input.
• If the problem is different or attempts to incorrectly enter the card number, authorization code or PIN code are exceeded, we ask you to contact the Jusan Bank Call Center at 7711 (free call from mobile phones).
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If your phone has been stolen, we ask you to contact the Bank's Call-center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan) and block your account for the Jusan mobile application for security reasons.
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