Lounge Key is an airport lounge access program available to Mastercard World Elite cardholders worldwide
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Comfortable waiting areas, Internet access (Wi-Fi), TV, drinks and snacks, showers, air conditioning services in business lounges may vary. The list of services of a particular airport is available on the program website and in the Lounge Key mobile app.
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Free visits do not apply to guest visits (accompanying persons)
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More than 1,200 business lounges in over 500 cities worldwide participate in the Lounge Key program. You can check lounge availability at a specific airport on the website or in the Lounge Key mobile app.
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Each business lounge has its own restrictions on the length of stay. The length of stay is set by the rules of each lounge. On average, no more than 3-4 hours.
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The number of guests held depends on the conditions of the business lounge (on average 3-4 guests)
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The Lounge Key program does not provide a fast-track service at the airport
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For information on the location of the business lounge, use the Business Lounge Finder on the website or the Lounge Key mobile app
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To use the Lounge Key service you need to register in the Lounge Key mobile app or on the website:
- for Mastercard World Elite: www.loungekey.com/we-kz
At the entrance to the business lounge, you must state that you are a Lounge Key member and present your reward card or QR code, boarding pass and proof of identity to the lounge attendant.
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The cost of each visit, which is not free of charge under the terms of the program, as well as all guest visits (accompanying persons) is 35 USD per person.
Under the Lounge Key program, payment for each visit by the cardholder and for each guest visit will be debited from the cardholder's account. To this end, the cardholder must ensure that sufficient funds are available in their bank account for debiting.
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You can check the number of available visits and view the history of visits to business lounges by registering on the website or in the Lounge Key mobile app.
• for Mastercard World Elite card - no limits.
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The cost of each visit, as well as all guest visits (accompanying persons) is US$35.
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No, the payment card entitles only the cardholder to use the service. However, the cardholder is entitled to bring guests into the lounge with him. The number of guests allowed in depends on the conditions of the business lounge (on average 3-4 guests).
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The Lounge Key program uses the calendar year from 1 January to 31 December to calculate the free visits.
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If you have any questions about the Lounge Key program, please contact the Customer Service Centre. The contacts can be found on the website:
- for Mastercard World Elite: www.loungekey.com/we-kz
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