To connect to the Jusan Mobile, a digital mobile operator, you need a Jusan mobile SIM card. Next, you need to download the Jusan Bank mobile application and go to the “Jusan mobile” section on the Home Page. At this time, connection to the Jusan Mobile service is temporarily unavailable for new users in the mobile application.
During the registration process, the chat bot will ask you to scan the SIM card barcode on the back in the lower left corner. There are two ways to connect to Jusan mobile:
• a transition with your current number (mandatory condition - the number must be registered in your name),
• to choose a new number from the available list of numbers with different price categories.
Further, you need to confirm the action by entering a code that will be sent to your cell number.
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At this time, connection to the Jusan Mobile service is temporarily unavailable for new users in the mobile application.
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The Jusan Mobile service is available to existing users through the search tool in the mobile application, which is located on the top bar of the main screen.
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Advantages of Jusan Mobile mobile provider:
- One app for financial and mobile services - mobile management (tariff connection, viewing details, registration, delivery, etc.) and financial services in the Jusan mobile app.
- Price - one plan, in which the ratio of filling plan and price is balanced.
- The convenience of resource exchange - the maximum use of paid services.
- Отсутствие скрытых подписок
- Welcome bonus - every new client of Jusan Mobile gets the tariff plan for free in the first month.
- Freemium - you get a free tariff plan for the next month if you make non-cash transactions on Jusan Bank payment card from 50,000 tenge per month.
- Up to 15% Bonuses - when you pay for Jusan Mobile communications via Jusan Bank payment card in Jusan mobile app.
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Yes, to go with your number, you need to go to the “Jusan Mobile” section on the Home Page in the Jusan Mobile application. In the chat bot, you will need to scan the barcode located on the back of the SIM card. Further, indicate your valid phone number (the number must be registered to you). Further, you need to enter an SMS code that will be sent to the specified phone number.
If you do not have a Jusan Bank debit card at the time of registration, you will be offered to open a virtual bank card, which will accrue 15% bonuses for payments in Jusan Mobile.
After registration, an SMS message will be sent to your cell number about the status of your registration application.
If you have any additional questions, please contact the Call-center at 7711 (free call from mobile operators).
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After registration and number activation in accordance with the Law of the Republic of Kazakhstan "On Communications", all cellular subscriber devices must be registered.
To register a device, you must select one of the following options:
- Send SMS with your IIN to 6914 short number from Jusan Mobile;
- Dial the USSD command *6914*1# and enter the IIN in the menu that appears;
You can check the correctness of subscriber number registration by dialing the USSD command *6914*1*2#.
Registration of subscriber devices is free of charge.
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To get a Jusan Mobile SIM card is possible at Jusan Bank branches in all cities.
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There are two ways to select a Jusan Mobile number in the Jusan Mobile app:
- Select a new number from the available list of numbers with different price categories.
- Switch with your current number by means of the "Number portability" (MNP) function.
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Yes, to select a new number, you need to go to the "Jusan Mobile" section on the Home Page in the Jusan mobile application and scan the SIM card barcode on the back in the lower left corner, then select a new number from the available list of numbers with different price categories. Further, you need to confirm the operation by entering a code that will be sent to your cell number. If you do not have a Jusan Bank debit card at the time of registration, a multi-currency virtual card will be opened for you.
After registration, an SMS message will be sent to your cell number about the status of your registration application.
If you have any additional questions, please contact the Call-center at 7711 (free call from mobile operators).
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The device must be registered to the owner's IIN. If you have several SIM cards, you must register the device with each SIM card. It is important that all numbers have the same registration information.
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Activation of the SIM card takes place during the registration in the Jusan mobile app. You will need to choose from the list of numbers offered or select the option of transferring the current number during the registration process. Then you have to specify the last 6 digits of the SIM card on the reverse side. When you send a request, the number you have chosen and the SIM card number you have indicated will be linked. In addition, you will receive a Push-notification on the completion of the registration process.
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You can top up your balance in Jusan mobile app.
You can get up to 15% bonuses to your Single Bonus Account when you pay for Jusan Mobile communication services via Jusan Bank payment card in Jusan mobile app.
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To receive details by your number, you need to send details to your specified email address in the Jusan mobile application in the “Jusan Mobile” section.
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Jusan Mobile has one tariff plan that costs 3,300 tenge including VAT and is available in 3 variations:
- Standard: 120 minutes for calls to other networks, 12 GB Internet, 50 SMS;
- For Internet: 80 minutes for calls to other networks, 16 GB of Internet, 50 SMS;
- For calls: 160 min for calls to other networks, 8 GB Internet, 50 SMS.
Internet is not consumed when you use it with a paid plan: - Jusan services: Jmart, Jpost, Jusan mobile app and jusan.kz.
Validity period of the tariff plan is 30 days.
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The current balance and package balances are displayed on the main screen of the Jusan Mobile app in the Jusan Mobile section.
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- *111# - balance check,
- *521*2# - activation of "For Internet" tariff plan (16GB, 80min, 50SMS),
- *521*3# - activation of "For calls" tariff plan ( 8GB, 160min, 50SMS),
- *522# - resource exchange,
- *523*1# - early reconnection to a new tariff plan,
- *524*1# - checking the validity period of the tariff, the number of minutes, the balance of SMS and MB,
- *524*2# - checking the tariff plan,
- *120# - checking the number.
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Value-added services allow subscribers to get a package of minutes for calls or megabytes to access the Internet. The following additional services are available:
- One-time Internet package 2 GB (2048 MB) - in case the subscriber needs to go online and the tariff plan ran out of megabytes. The cost is 590 tenge inclusive of VAT.
- A one-time voice package of 30 MIN, if you need to make a call and if your tariff plan ran out of minutes. The minutes are given for calls to other networks. The cost is 300 tenge including VAT. Calls within Jusan Mobile network are free of charge if the subscription fee for the tariff plan is paid.
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Welcome bonus allows every new Jusan Mobile client to take advantage of the first plan for free. The Welcome Bonus is given only once in the whole period of time, even if you change your number or change your card. IIN of the client is used to verify the bonus.
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If you make non-cash transactions from 50 000 tenge/month, the tariff plan for the next month is free of charge. To activate Freemium bonus , you need:
• Make non-cash transactions from 50,000 tenge/month *
• Reconnect your plan in the Jusan mobile app using the Freemium bonus.
To account for non-cash transactions does not include the following operations:
• payment for telecommunications services (mobile communications, Internet, television, etc.);
• utility bills;
• bail payments, bonds;
• tax payments, payments to the budget, fines;
• cash withdrawal;
• money transfers and money crediting;
• funding of electronic wallets;
• transactions for which goods/services were returned;
• payment for services through ATMs.
Accounting of non-cash transactions takes place on the 1st day of each month according to the financial documents* received by the Bank at the moment of accrual of Freemium bonus.
*Financial document is a confirming electronic document generated automatically by the acquirer bank after the payment is completed.
The accounting of non-cash transactions takes place only on non-cash payments made in the trade and service enterprises registered on the territory of the Republic of Kazakhstan, as well as on Internet transactions outside the Republic of Kazakhstan. A trade and service enterprise is an individual entrepreneur or a legal entity that accepts payment cards for non-cash payments for the goods and/or services provided by it.
The list of Merchant Category Code categories may be unilaterally supplemented by the Bank.
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You can exchange resources on Jusan Mobile tariff plan in Jusan mobile app.
Exchange rate: 10 minutes = 50 SMS = 1 GB.
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You will receive a bonus of up to 15% on your Single Bonus Account when you pay with your Jusan Bank payment card for Jusan Mobile.
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If several voice packages are connected at the same time:
• Validity period of the packages will be the period of the last connected package;
• Minutes of all voice packages are summed up.
The simultaneous connection of several Internet packages is not provided. The traffic of the previous package will be cancelled if a second one is connected.
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Jusan Mobile plan has three preset combinations:
- Standard - 120 minutes, 50 SMS, 12 GB. Press *521*1# to connect;
- For Internet - 80 minutes, 50 SMS, 16 GB. Press *521*2# to connect;
- For calls - 160 minutes, 50 SMS, 8 GB. Press *521*3# to connect.
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Unlimited services that do not consume Internet traffic:
• Jusan mobile app;
• Whatsapp;
• Websites: www.jusanmobile.kz, www.jusan.kz, www.jmart.kz, www.jpost.kz.
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The exchange of one-time voice and Internet packages between each other is not provided.
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IMEI (International Mobile Equipment Identity) is a 15-digit identification code for a mobile device. IMEI is specified in four places: in the device itself (in most cases it can be displayed by dialing *#06# on the keypad), under the battery, on the package and in the warranty card.
You can check the registration of the mobile device by dialing the IMEI code 6914*1*2#.
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Roaming is the ability to use mobile phone services while traveling around the world with any positive balance.
Connecting roaming is possible:
- In the Jusan mobile app
- Dialing *341#
To use roaming service more comfortably and efficiently, take into account the following recommendations:
- when you arrive in another country, turn on the phone.
- the network search performed after turning on the phone is done in two different ways: the phone can select a cellular network, both in manual and automatic mode.
You can make and receive calls if your mobile phone is automatically registered in the network (either the name of the local operator or its network code appears on the display of the device).
To manually search for networks, do the following: - find and select the "Network" or "Cellular Network Selection" option, search for new network(s).
- the device will display either the name of the local provider or its network code, or both.
- select from the list the provider you have a roaming agreement with.
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The following services are available for roaming:
1. Unlimited Internet abroad - when you access the Internet while traveling abroad, the "Unlimited Internet Abroad" service is activated automatically.
The cost is 990 tenge/day when accessing the Internet. (from 18.07.2022)
Traffic volume - 300 MB per day (from 07/18/2022)
*300MB/day are provided at maximum speed, then the speed is reduced to 128 Kb/sec until the end of the day. This speed is enough to comfortably use messaging apps like WhatsApp and others. If necessary, the speed can be restored by purchasing an additional package.
You can disable the service by dialing *341*4*0#
2. "ProCountry" service from 07/18/2022
The ProCountry service is advantageous roaming packages that include calls and Internet in roaming, which allows you to stay in touch with family and friends, wherever you are.
Connection in a mobile application or by USSD command *341#, you can activate the service both in Kazakhstan and in roaming.
3. Service "Arabic fairy tale" from 22.07.2022
The service is available only in roaming in the UAE (United Arab Emirates)
• Connection in a mobile application or by USSD command *359*1#;
• Filling 2 GB of Internet traffic; 30 minutes of calls; 100 SMS
• Subscription fee 3890 tenge
Valid for 30 calendar days from the date of connection.
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You can call +7 7172 58 77 11 at any time when you are outside of the Republic of Kazakhstan.
The call is charged according to the tariff of calls in the country of residence.
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At the end of the volume of the Internet package in the tariff plan is possible:
- Switch the tariff plan ahead of time in the Jusan mobile app or by dialing *523*1#. Tariff plan change is available with a positive balance on the account.
- Purchase an additional Internet package: 2 GB - 590 tenge. Connection command *151#.
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At the end of the volume of the voice package in the tariff plan is possible:
- Switch the tariff plan ahead of time in the Jusan mobile app or by dialing *523*1#.
Change of the tariff plan is available with a positive balance on the account. - Purchase an additional voice package: 30 minutes - 300 tenge.
Connection command *302*30#.
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- If you know whose IIN the device is registered to, dial the command *6914*1*3#, where you need to specify your IIN and the IIN of the new device user, to which the device will be re-registered, your number and the number of the new device user.
- If you don't know whose IIN your device is registered to, apply to a communication shop to register the device to your IIN. You must have the device and documents confirming ownership (receipt, box, warranty card, etc.).
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If there is an error when you enter your number in the Jusan mobile app, please check:
- Correctness of registration data of the current number on you in the network of the current provider.
- Check if there is a debt on the current number in the network of the current provider.
Please contact the Call-center at 7711 (free call from mobile phones) if all the parameters are correct.
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You need to call 7711 (free of charge from mobile phones) in order to transfer the balance to the correct number in case of an incorrect payment.
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If there is not enough money on the phone balance to write off the subscription fee, connect the service, etc. You will receive a Push-notification to confirm that the Jusan Bank payment card linked to your mobile number is charged for the subscription fee.
If the subscription fee is not written off according to the tariff plan:
• Charging of voice services: 18 tenge/minute for calls to other mobile providers of the Republic of Kazakhstan (including Tele2, ALTEL city numbers of the Republic of Kazakhstan) - 18 tenge/minute;
• Internet access is blocked, except for free services.
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