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Voice Assistant

en

Қазақша

Русский

English

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FAQ

Frequently asked questions

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What is the commission for withdrawing money (cashing out) at ATMs using the Jusan pay card?

How to make an international SWIFT transfer?

How to top up the Jusan Pay card?

How to open a Jusan Pay card?

What is the commission for transfers using the Jusan Pay card?

How is the funds blocked during the transaction?

What are the restrictions (limits) for transfers?

How to withdraw cash from the Jusan Pay card?

What is the commission for withdrawing money (cashing out) at ATMs using the Jusan pay card?

How to make an international SWIFT transfer?

How to top up the Jusan Pay card?

How to open a Jusan Pay card?

What is the commission for transfers using the Jusan Pay card?

How is the funds blocked during the transaction?

What are the restrictions (limits) for transfers?

How to withdraw cash from the Jusan Pay card?

«Win a trip to the UEFA Champions League Final!»

What is the “Great Football with Mastercard” promotion?Who can participate in the “Great Football with Mastercard” promotion?What are the promotion dates for “Great Football with Mastercard,” and when will the draw take place?More answers

Jusan Family

How to open a children's card?At what age is it possible to open a children's card?What is the commission for issuing and maintaining a children’s card?More answers

Cards

Jusan Pay - Mastercard World Debit Jusan Card & Shymbulak Social card More answers

Salary project

Do I need to open a separate salary card in Jusan?When will the benefits of an individual salary project in Jusan Bank become available to me?What should I do if my salary card is lost or stolen?More answers

Bonuses

General questions about the bonus program Supermarkets for Salary projects OGO bonuses More answers

Card transactions

What is the difference between multi-currency card and standard card?I have a non-named card. Can I make transfers/payments with it?How do I make a card-to-card transfer?More answers

PIN-code

What should do if I don't receive SMS with temporary code?How to get/set PIN code for the payment card?Can I change the temporary code to the permanent one in the Jusan mobile app?More answers

Limits and restrictions

How to set/change the code word?What is the code word needed for?What is 3D Secure? And why is it needed?More answers

Loans

Loan refinancing Online loan via the mobile application Commodity Loan through the Mobile Application More answers

Bancruptcy of individuals

What is bankruptcy law about?When does bankruptcy law come into force?How long will the bankruptcy law be in force?More answers

Deposits

Jusan saving+Jusan deposit AQYL More answers

Mobile application

What information security measures are available when using the Jusan mobile application?How to register in the Jusan mobile application?How to log in to my personal account in the Jusan mobile application?More answers

Mobile app payments

Is it possible to pay for utilities, communication services, fines, taxes, etc., in the Jusan mobile application?What is the commission amount for paying for services in the Jusan mobile application?How is it safe to use the Jusan mobile application?More answers

Money transfers

Western Union By phone number to RK SWIFT More answers

Travel

Railways Airways More answers

Certificates

How to get a certificate of account in the Jusan mobile application?How can I get a certificate of available balance in the Jusan mobile app?How do I get a statement of debt in the Jusan mobile app?More answers

Tickets

What is “Tickets”?How to make a ticket purchase?What Bonus is provided when paying in the “Tickets” section in the Jusan mobile application?More answers

JMart

What is JMart?What can buy through JMart?How can get information about prices, product quality, delivery and other issues?More answers

Jusan Mobile - digital mobile operator

Why is Jusan Mobile ceasing service for subscribers?What will happen to my Jusan Mobile tariff after switching to Tele2?What tariff will be assigned after switching to Tele2?More answers

Jusan Invest

Brokerage services Demo account Commissions More answers

Jusan QR

What is Jusan QR?How to buy on credit or installments via Jusan QR?Where can I pay using Jusan QR?More answers

Warning! Scam alert!

How to Protect Yourself from Fraudsters?Fake Calls from NSC, Police, NB, or Bank Security Fake Investments More answers

Lounge Key

What is a Lounge Key?I don't have a card with me, can I use the Lounge Key service with an identity card?What kind of services can I get in the Lounge Key business halls?More answers

Restrictions on the accounts

What restrictions can be set on the account?How can I find out if my Jusan Bank accounts have been arrested or restricted?What are the deadlines for cancellation of arrests or restrictions from the account?More answers

Public services

Digital Documents Fines Taxes More answers

Notification of the need to update personal data

What is personal data?Why did I receive a notification about the need to update my data?What data needs to be updated and what documents do I need to submit?More answers

+7 (717) 258 77 11for clients within the RK or abroad (24/7)
7711for clients within the RK (24/7, toll-free for mobile)
info@jusan.kz
press-service@jusan.kz (press service)