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How to make an international SWIFT transfer?
What is the commission for withdrawing money (cashing out) at ATMs using the Jusan pay card?
How to open a Jusan Pay card?
What are Jusan QR loan or installment plan monthly repayment methods?
How can top up the Jusan Pay card?
How to make a transfer by card number in the Jusan mobile application?
What are the restrictions (limits) for transfers?
Are there any restrictions (limits) on withdrawing cash from the payment card at ATMs of Jusan Bank?
Jusan Family
How to open a children's card?At what age is it possible to open a children's card?What is the commission for issuing and maintaining a children’s card?More answersJusan individual salary project
What is a Jusan individual salary project?What are the benefits of an individual salary project at Jusan Bank?Do I need to open a separate salary card in Jusan?More answersJusan | Mastercard Stores and restaurants promotions
Glovo - free delivery when paying with Jusan Mastercard via contactless payment with a smartphone or other devices (watch, tablet, etc.)ALSER - discount coupon when paying with Jusan Mastercard via contactless payment with a smartphone or other device (watch, tablet, etc.)Burger King - a drink pie as a gift when paying with a Jusan Mastercard via contactless payment with a smartphone or other device (watch, tablet, etc.)More answersCard transactions
What is the difference between multi-currency card and standard card?I have a non-named card. Can I make transfers/payments from it?How do I make the transfer from card to card?More answersPIN-code
What should do if I don't receive SMS with temporary code?How to get/set PIN code for the payment card?Can I change the temporary code to the permanent one in the Jusan mobile app?More answersLimits and restrictions
How to set/change the code word?What is the code word needed for?What is 3D Secure? And why is it needed?More answersLoans
Loan refinancingOnline loan via the mobile applicationCommodity Loan through the Mobile ApplicationMore answersBancruptcy of individuals
What is bankruptcy law about?When does bankruptcy law come into force?How long will the bankruptcy law be in force?More answersMobile application
How to make a transfer by phone number in the Jusan mobile application?How to make a transfer by card number in the Jusan mobile application?How to convert currency in the Jusan mobile application?More answersMobile app payments
What should do if the payment was made in the Jusan mobile application, but the payment was not received by the supplier?How to delete the payment history in the Jusan mobile application?How fast are payments made in the Jusan mobile application?More answersCertificates
How to get a certificate of account in the Jusan mobile application?How do I get a statement of debt in the Jusan mobile app?How can I get a certificate of available balance in the Jusan mobile app?More answersTickets
What if I want to make a refund?What if the session is canceled or moved?Are there child and student tickets available?More answersJusan market
What is "Jusan market"?What can buy through "Jusan market"?Do bonuses have an expiry date?More answersJusan Mobile - digital mobile operator
How are USSD commands available for Jusan Mobile services?How to recharge Jusan Mobile?What are the advantages of Jusan Mobile?More answersJusan QR
What is Jusan QR?How to buy on credit or installments via Jusan QR?Where can I pay using Jusan QR?More answersWarning! Scam alert!
How to recognize fraudulent activities?How to protect yourself from scammers?Does Jusan Bank offer jobs on social media?More answersLounge Key
I don't have a card with me, can I use the Lounge Key service with an identity card?How is the year counted when calculating free visits under the Lounge Key program?What is it necessary in order to use the Lounge Key service?More answers
+7 (717) 258 77 11for clients within the RK or abroad (24/7)
7711for clients within the RK (24/7, toll-free for mobile)
info@jusan.kz