Fraudsters use various schemes, so it's important to stay alert and take precautionary measures.
What to do:
• Do not install third-party apps at the request of strangers, especially remote access programs like AnyDesk, RustDesk, etc.
• Do not click suspicious links sent via SMS, messengers, or email, even if they appear to be from the Bank.
• Use strong passwords and update them regularly.
• Verify information only through official Bank resources - do not rely on messages received via unknown channels.
• Enable notifications for all card transactions and monitor your account activity.
• Check websites carefully – the official Bank website is https://jusan.kz
• If in doubt, call the Call Center at 7711 (toll-free) or +7 (717) 258-77-11 (for international calls), or email antifraud_doc@jusan.kz with a detailed description of the incident and your contact information.
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How it works:
First call: Fraudsters pose as couriers, tech support, or utility workers. They request an SMS code.
Second call: Alleged "police/NSC/National Bank officers" inform you that your identity was used by fraudsters. They then demand that you take out a loan or transfer funds to a "safe account."
Recommendations:
• Never share SMS codes, even if the caller claims to be from a government agency.
• Do not take out loans or transfer money to unfamiliar accounts.
• Always call the Bank or government agency back using their official number.
• Do not install remote access software at anyone’s instruction
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Fraudsters promise high returns through social media, messengers, or fake websites with fabricated reviews. They ask for a small initial investment, then push for more. Sometimes, they allow partial withdrawals to create an illusion of profit, then disappear without a trace.
IMPORTANT: Never send money based on ads. Verify the company through official sources and consult the Bank.
Recommendations:
• Do not transfer money based on online or social media ads.
• Check the company’s licenses through official registries.
• Remember: promises of guaranteed returns are a common fraud red flag
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After falling victim to fraud (e.g., fake investment platforms), another scam begins—fraudsters pose as lawyers offering to recover your lost funds. In reality, they’re after more of your money.
How it works:
They find victims on forums, in comments, or through ads, offering recovery services. They create fake websites with forged reviews and promise a “100% guarantee” if you pay their fee.
Recommendations:
• Never pay lawyers or “specialists” upfront.
• Verify the company through official registries.
• If upfront payment is required, it’s likely a scam.
• If you've already sent money, report it to law enforcement and try to block the transaction.
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Fraudsters may hack social media accounts of your friends or family and request money on their behalf, leading to financial losses.
How it works:
They use phishing (e.g., fake login pages) or weak passwords to gain access. Once in, they message the victim’s contacts asking for money transfers.
Recommendations:
• Never send money based on a request from a familiar account without calling or video-verifying first.
• Use strong passwords and enable two-factor authentication on your accounts.
• Never share SMS codes or passwords, even if the request appears to come from a friend.
• Check links before entering personal information.
• If your account is hacked, notify your contacts and help restore access immediately.
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If you encounter fraudulent activities, please immediately contact the Bank's Call-center at the phone number: 7711 (free call from mobile phones) or +7 (717) 258-77-11 (if you are outside the Republic of Kazakhstan).
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