There are two ways to set or change the code word:
• at the Bank branch;
• in the Jusan mobile application if you have a card.
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The code word is necessary to identify the card holder when contacting the Bank's Call Center to prevent fraud and disclosure of personal data of customers.
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3D Secure is the most modern technology for ensuring the security of payments by payment cards on the Internet. If the online store supports 3D Secure technology, then you can make payments in this online store by connecting SMS notification service. 3D Secure service is needed in order to identify the authenticity of the card holder and minimize the risk of fraud on the card.
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The limit for transfers from the Bank's payment card to any other payment card of the Bank/other Bank is 2 000 000 tenge per day. The restriction can be changed by the cardholder in the Jusan mobile application or by contacting the Bank's Call Center at 7711 (free call from mobile phones).
The following limits apply for currency transfers (between your own accounts) in the mobile application:
• on weekends/holidays: up to 4,500,000 tenge/ day
• on weekdays (from 09:00 to 17:00): up to 30,000,000 tenge/day
Limits on transfers from card to card established by the international payment system Visa, which cannot be changed:
• Limit on the amount of transfer for 1 operation: 25 000 USD;
• Limit on the amount of transfers per month: 200,000 USD;
• Limit on the amount of transfers in a seven-day period: 100,000 USD
Limits on transfers from card to card established by the international payment system Mastercard, which cannot be changed:
• Limit on the amount of transfer for 1 operation: 5,000 USD;
• Limit on the amount of transfers per month: 100,000 USD.
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The following limits on the amount apply for the payments of mobile operator services in the Jusan mobile application:
• 100,000 tenge/day for Kcell/Activ mobile operators;
• 20,000 tenge/day for other mobile operators.
The limits can not be changed.
When paying for services on other platforms - 100,000 tenge/day, the limit can be changed when the payment card holder contacts the Bank's Call-center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan).
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The limits are necessary for the security of your payments/transfers in order to minimize losses in the event of possible fraud.
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Before leaving the Republic of Kazakhstan, it is necessary to remove active limits in the relevant country by contacting the Bank's Call-center at 7711 (free call from mobile phones).
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The maximum payment amount for contactless payment from the Bank card without entering PIN according to the rules of international payment systems and legislation in the Republic of Kazakhstan is 25,000 tenge per operation.
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The limit for non-cash purchases on all payment cards of the Bank is 1,000,000 tenge/month. The limit for online purchases on all payment cards is 500,000 tenge/month. The restriction can be changed independently by the card holder in the Jusan mobile application or by contacting the Bank's Call Center at 7711 (free call from mobile phones).
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The limit for cash withdrawal on all payment cards of the Bank:
- the daily limit - 3,000,000 tenge/day (the limit cannot be changed);
- monthly limit - 10,000,000 tenge/month. The restriction can be changed when the card holder by contacting the Bank's Call-center at 7711 (free call from mobile phones).
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