Private Banking - your trusted partner and adviser - is an area of personal service for high net worth individuals.
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Privileges Private Banking clients:
• Personalised service approach;
• Personalised range of products and services;
• Personal manager;
• Personal service space (VIP centres and Premium offices
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Personal manager is a qualified person who serves VIP clients, taking care of the protection and growth of the client's well-being.
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You can become a VIP client of the bank on the following:
• On chargeable basis, subject to payment of a personal service fee (according to the Bank's tariffs);
• If there is a deposit with the Bank.
For more information: visit the Private Banking section of the Bank's website, call 7711 (free call from mobile phones) or contact the Bank's VIP Centre/Premium Office.
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Up to 2 (two) individuals can be served together with you in Private Banking. These people can only be family members of the client of the Private Banking segment.
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VIP status can be cancelled:
• On client's request;
• Because the client does not meet the criteria for VIP status;
• If the Bank becomes aware of negative information about a client that poses reputational or other risks to the Bank.
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Your Personal manager will notify you about non-compliance with the "VIP" status.
In the future, you can be serviced in Private Banking on a paid basis, if you pay a commission for personal service (according to the Bank's tariffs) or you can switch to service in the retail department of the Bank.
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To become a VIP client, you must:
• Submit an application on the Bank's official website - Private Banking section;
• Contact the Bank's Call-center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan);
• Contact the Bank's VIP Centre/Premium Office.
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Private Banking offices are available in all cities of the Republic of Kazakhstan.
You can check the addresses of Private Banking offices on the branch map in the Jusan mobile app or on the Bank's website, or contact the Bank's Call Centre at 7711 (free call from mobile phones).
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