Frequently asked questions

Not found

A brokerage account can be opened online in the Jusan mobile application:
• Go to the "Services" section;
• On the main page of the application, in the "Investments" section, click the "Open account" button*
*IMPORTANT: opening an account may take from 1 to 3 working days. Opening and maintaining an account is free.

0% found answer helpful


A brokerage account can be opened from the age of 18.

0% found answer helpful


Opening and maintaining an account is free of charge.

0% found answer helpful


Opening a brokerage account takes from 1 to 3 working days.

0% found answer helpful


You can start with any amount that is comfortable for you.
At the same time, please be aware that when trading:
• on the international market, there is a commission of 0.1% from Jusan Invest and a counterparty commission of 0.01 cents/per share (the minimum commission is 7.5 dollars per transaction, the maximum is 1% of the transaction amount);
• on the local market, the commission is 0.03% of the transaction amount.

0% found answer helpful


A convenient and quick way to top up a brokerage account is the transfer from a Jusan Bank card via the Jusan mobile application.
Additional ways to top up a brokerage account:
- by bank transfer at a branch of any bank, while the commission will be charged according to the sending bank tariffs. 
- to top up your account in a foreign currency, you can contact a branch of any bank. You must have a copy of the application for joining the brokerage agreement with a note on the acceptance of Jusan Invest.

0% found answer helpful


A brokerage account can be opened for non-residents with a residence permit status*
*residence permit – a permit in the form of a document confirming the right of a foreigner to permanent residence in the Republic of Kazakhstan.

0% found answer helpful


It is possible to convert currency in the Jusan mobile application:
• In the Jusan Invest section;
• Use the "Top-up" button to transfer the required currency to the brokerage account.

0% found answer helpful


In this case, we recommend to do the following:
• step 1. Inside the Jusan bank account, convert tenge into needed currency;
• step 2. Go to the "Investments" section;
• step 3. Use the "Top-up " button to transfer the required amount in foreign currency to your brokerage account.

0% found answer helpful


The term "Transaction is calculated" indicates the successful status of the transaction and means that the process of crediting securities or money is taking place.
At the same time, the transaction is calculated:
• on the local market for 2 days, depending on the characteristics of the securities;
• for international securities on the 2nd business day from the date of the transaction.

0% found answer helpful


You can sell a security by submitting a sale order in the Jusan mobile application, where necessary:
• to fill in the required fields;
• to click on the "Sell" button.

0% found answer helpful


There are no universal rules for investing in securities, each Investor thinks through and is guided by his own investment strategy when deciding whether to buy or sell assets.

0% found answer helpful


We recommend you to subscribe to our Telegram channel t.me/jusananalytics , where experts and analysts share daily news, investment ideas and recommendations.

0% found answer helpful


Buy a bond and keep it in your portfolio until the coupon payment date. Coupons will be credited* to your brokerage account.
* the coupon crediting period may range from several days to several weeks from the payment date, depending on the conditions of the issue of specific bonds.

0% found answer helpful


It is possible to sell a bond on the stock exchange at the market price at any time. At the same time, in any case, you will receive accumulated coupon income (ACI) by the time of sale. ACI will be paid to you by the buyer of your bonds. 
The price of a bond without the ACI is called "clean", and the price with the ACI is called "dirty". The application displays a "dirty" price.

0% found answer helpful


The dividends will be credited to your brokerage account. Funds can be withdrawn to a card or current account of any bank of the Republic of Kazakhstan opened in your name by submitting a withdrawal order* in the Jusan mobile application.
*- the withdrawal period can be from 1 to 3 working days.

0% found answer helpful


It is possible to withdraw money from a brokerage account in the Jusan mobile application to an account opened in your name. Here you need:
• to go to the "Output" section;
• to choose a currency;
• to specify the account number* for withdrawal.
*A quick and convenient way is to withdraw money to a card or current account of Jusan. In this case, the money will be credited to the account faster and without commission.

0% found answer helpful