JMart is an online store that allows you to choose and buy various products and services from different sellers and at the best prices.
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Through JMart you can buy food, electronics, household appliances, smartphones, household goods, musical instruments and much more.
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If you have any questions, please contact:
• by calling +7 700 990 77 11 or writing to WhatsApp
• by e-mail: info@jmart.kz
Working hours of the support service:
On weekdays from 08:00 to 00:00.
On weekends/holidays from 08.00 to 22.00.
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In accordance with the new changes from 09.10.2023 bonuses can be canceled in the following cases:
• when closing the card and card account (in the absence of other cards and card account) at the initiative of the Client;
• when closing an additional card on the "Family Card" product at the initiative of the Client;
• in the absence of a transaction on the card account within 180 (one hundred and eighty) days from the date of the last transaction;
• in the absence of a a transaction (accrual, spending, restoration and etc.) within 180 (one hundred and eighty) days from the date of the last transaction.
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Yes, you can place an order without being a client of our Bank.
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Yes, you can place an order remotely by scanning the QR or clicking on the link sent to you.
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No, via QR Lite it is possible to place an order only on credit/installments.
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Yes, you can. To apply for a commodity loan, you should submit a loan application in the Jusan mobile application.
• Select the product you need, the seller and specify the installment / loan period;
• Complete the questionnaire and enter all the data;
• Wait for a Push-notification about the bank's decision.
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The maximum amount of the commodity loan is 3,000,000 tenge.
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You can get approval for the amount from 10,000 to 3,000,000 tenge.
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You will receive a Push-notification about the decision made on your loan/installment application, and the notification will also be displayed in the events of the mobile application.
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You do not have to install a mobile application to make an order, all you need is a smartphone with Internet access. The advantage of QR Lite is that it allows you to place an order by clicking on the link, even using a PC.
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Yes, you can pay via Jusan QR when purchasing at shops, supermarkets and storefronts in Kazakhstan.
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At the moment, delivery is carried out in these cities: Almaty, Astana, Shymkent, Aktobe, Kokshetau, Karaganda, Petropavlovsk, Uralsk, Aktau, Kostanay, Semey, Atyrau, Pavlodar, Kyzylorda, Ust-Kamenogorsk, Taldykorgan, Taraz, Kaskelen, Talgar, Konaev, Shchuchinsk, Otegen Batyr, Turkestan, Temirtau.
In the cities of Almaty and Astana, you can pick up the order from the parcel locker
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Purchases through JMart can be made in two ways:
• in the Jusan mobile application, if you have the Bank card with the ability to spend Bonuses;
• on the official website www.jmart.kz.
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Bonuses for purchases made in Jusan app will be accrued by categories of goods and list of sellers promoted when paying with Jusan Bank card. Bonuses will be accrued 14 days after the goods are delivered.
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No bonuses are accrued when purchasing goods at JMart via QR.
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Yes, you can use your bonuses for payments even if you have loan debt.
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Different prices may be indicated for the same product, since the price is set by the seller himself in accordance with internal policy. JMart offers different sellers so that you can find the best price for you without leaving your home.
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You can always see the delivery cost for the specific product before placing an order. The delivery cost differs for different products, as it depends on the product category, its weight and dimensions.
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Yes, you can cancel your order through the Jusan application by choosing the appropriate reason before confirming the order issuance with an SMS code.
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You can cancel the order in 2 ways:
• In Jusan mobile application by navigating to "JMart" section → "My orders" → "Order" → scroll down → "Cancel the Order".
• Contact the client service to cancel the order by calling + 7 700 990 77 11
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If the product turned out to be defective, you need to contact the store where the product was purchased. Most stores accept the product and make an exchange for a similar one.
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In accordance with the Legislation of the Republic of Kazakhstan, you can return or exchange a non-food product of proper quality, if it was not used, has retained its presentation, consumer properties, seals, labels and a document about its purchase, within 14 days from the date of purchase. To make a refund/exchange, you need to contact the store where the product was purchased.
* Mobile phones, medicines, medical products, underwear, hosiery, square footage goods, plants are included in the list of exceptions that cannot be returned or exchanged.
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Yes, it is possible to return goods purchased on loan / installments. To do this, you need to contact the store where the goods were purchased.
For more information, you can contact our support team on info@jmart.kz or call +7 700 990 77 11.
Before that, you need to make sure that the product does not belong to the group of non-refundable.
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In general, the amount of bonuses charged off is returned to the bonus account immediately once the order is cancelled. But the return may take 1 to 5 business days as the case may be.
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Yes, any bonuses previously accrued for a purchase will be charged off from your bonus account some time after the purchase is cancelled.
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You don't have to do anything if you cancel your order. The total amount of the previously accrued bonuses will be charged off gradually as the bonus account is topped up.
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If you have a valid loan, you can submit an online application for receiving goods on credit or on installments. In each specific case, the decision is made individually and depends on the quality of your loan history and your solvency.
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Consideration of the application in the Jusan mobile application takes only a few minutes. You will receive a Push-notification about the decision made on your application, and the notification will also be displayed in the events of the mobile application.
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Unfortunately, the reason for the refusal of the installment/ loan is not disclosed according to the internal policy of the Bank
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In case of payment for the goods by bank card/ on loan/ on installment the refund will be made to your corresponding card account in the Bank.
The refund takes up to 5 working days.
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