Frequently asked questions

Residents of the Republic of Kazakhstan aged 14 years and over can open Mastercard World Elite premium payment card.
Mastercard World Elite premium payment card is issued by a personal manager in Premium Office/VIP Centre of Jusan Private Banking Bank.

Fee for issuance of Mastercard World Elite card - 0 tenge.
Service fee for Mastercard World Elite (main card) - 5,000 tenge/month.

0 tenge - Mastercard World Elite card is serviced subject to the following conditions:
• On purchases of 500,000 tenge/month or more
• with balances from 45,000,000 tenge/month.
 

Mastercard World Elite services and benefits: 
• Concierge service, 
• Lounge Key, 
• Travel insurance up to 1 500 000 USD, 
• CIP-lounge at Astana airport (for domestic flights), 
• Fast Track, 
• 3 GB in Flexiroam roaming, 
• Mastercard Travel Rewards - exclusive offers with cashback around the world, 
• priceless.com - impressions and participation in world-class events, 
• and other local and international privileges from Mastercard..

Benefits of the Mastercard World Elite card: 
• Available in 3 currencies: KZT, USD, EUR. Available to add currencies in Jusan mobile app (RUB, AED, GBP, TRY) 
• 0 tenge - service of card: 
-on purchases of 500,000 tenge/month or more 
-with balances from 45 000 000 tenge/month, 
• 0 tenge- 'SMS-informing', 
• 0 tenge- withdrawals from Jusan Bank ATM and other ATM in the country per month up to 1 500 000 tenge, 
• Up to 15% bonuses in preferred categories,  
• Contactless,  
• 3D Secure, 
• Contactless payment Apple Pay/Samsung Pay/Google Pay.

Yes, an additional Visa Signature payment card can be issued to the holder of the primary payment card or to a third party. 
Up to 3 additional cards can be issued to the primary cardholder.

Visa Signature (additional card) annual service fee - 0 tenge in the first year, further according to current "Elite" product tariffs.

Mastercard World Elite premium payment card can be opened by individuals - residents of the Republic of Kazakhstan, aged 14 years* and older.

*From the age of 14 to 18 on the date of conclusion of the contract (for minors-with the consent of one of the parents or guardian) when contacting branch convenient for You with the original identity document. Consent to open the Mastercard World Elite payment card for underage customers is issued in the presence of one of the parents or guardian, if there are supporting documents (child's birth certificate, identity document, guardianship documents) at the Bank's branch.

Mastercard Concierge is a professional team of personal assistants who work 7 days a week, 24 hours a day, fulfilling any requests: searching for restaurants, ordering tickets, selecting and buying gifts and much more.
The holder of the Mastercard World Elite card can send a request through the Concierge chatbot in the selected messenger: Telegram, WhatsApp, Viber, or by e-mail: kz@customer-support.center

To connect to the Concierge service, you need to:
• Go to the website:https: //kz.customer-support.center/, 
• Choose a convenient messenger and click on the icon,
• Follow the link to register,
• After authorization, return to the messenger and start using the Concierge chatbot.

Mastercard Concierge is a free service, the holder of the Mastercard World Elite card pays only for goods and services ordered through the service (for example: ticket purchase, flower delivery, SPA salon services, etc.).

Mastercard World Elite cardholders are presented with 3 levels of bonuses: 

First level Silver up to 0.5% bonuses, second level Gold up to 1% bonuses and third maximum level Premium up to 2% bonuses. Level Bonuses are assigned automatically according to the results of cashless transactions of the previous month on the 1st day of each month.

Besides standard bonuses of up to 2%, increased bonuses of up to 15% are given for selecting "Shopping Categories" in Jusan mobile app. 

You can join for free and check your current bonus level in the Jusan app under "My Bank". 
The list of transactions for which no bonuses are granted can be found in "Annex to the Bonus Programme Rules" 

Bonuses can be used in JMart and when making payments in Jusan mobile app. You can view the accrued bonuses in My Bank section of Jusan mobile app in your Single Bonus Account. Maximum amount of Bonuses credited - 50 000 KZT per month (within one payment card holder (irrespective of the number of payment cards the client has). Maximum amount of Bonuses credited per 1 transaction - no more than 10 000 Bonuses".   

The details of the Mastercard World Elite card are displayed in the Jusan mobile application in the "My Bank" section, hereinafter referred to as the "Details" of the card. You can also find out the details by calling the Bank's Call-center at 7711 (toll-free from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan), or contact your personal manager at the Premium office/VIP center of Private Banking of Jusan Bank. 

You can recharge your Mastercard World Elite card in several ways:
• At Jusan Bank's Premium Office/VIP Private Banking Centre,
• At Jusan Bank ATM with cash-in function (with card, as well as without a card by entering the IIN number or mobile phone number of the recipient),
• At Kassa 24, Yurta, Qiwi terminals,
• By transferring money funds to a card or account. We recommend you to use the instant transfer "By phone number to RK" among the banks - participants of the instant payment system.

CVV/CVC is a three-digit code to confirm the authenticity of a payment card, which can be found on the back side of the card next to the signature field. CVV/CVC is used for online purchases and is confidential information; therefore, the Bank strongly advises not to disclose CVV/CVC data to third parties, even if they present themselves as employees of the Bank.

There are 2 ways to get a statement:
• In the Jusan mobile app, by downloading the statement via the "Download PDF" function;
• From a personal manager at Jusan Bank's Premium Office/VIP Private Banking Centre.

Fees for transfer transactions from Mastercard World Elite card in the network of the Bank:
•  To another payment card/account opened at Jusan Bank - no fee,
• To a payment card issued by:
- resident bank of the Republic of Kazakhstan (limit for 1 transaction is 1 000 000 tenge) via mobile application of the Bank - in a month up to 1 500 000 tenge - 0 tenge, over 0,2%, min. 200 tenge;
- foreign bank via Bank mobile application; up to 1 000 000 tenge per month, more than 0,5% of amount + 1 000 tenge

Getting cash from Mastercard World Elite card:
• Up to 1 500 000 tenge (inclusive) - 0 tenge, over - 1% of amount at ATMs of Jusan Bank within a month, 
• Up to 1 500 000 tenge (inclusive) - 0 tenge, over - 1% of amount at ATMs of other banks within the Republic of Kazakhstan  
• Up to 500 000 tenge (inclusive) - 0 tenge, over 1% of amount + 1 000 tenge (equivalent in other currency) at ATMs of banks outside the Republic of Kazakhstan during the month.

If you have lost your Mastercard World Elite card, you need to block the card:
• In the Jusan mobile application;
• When contacting the Bank's Call Centre by tel. 7711 (free call from mobile phones) or +7 7172 587 711 (if outside Kazakhstan).
Then please contact your personal manager at Jusan Bank's Premium Office/VIP Private Banking Centre to receive money and have the card reissued.

If an ATM fails to issue a card, the card must first be blocked in the Jusan Mobile App or by calling the Jusan Bank Call Centre on 7711 (free call from mobile phones). Then you have to contact your personal manager at the Jusan Bank Premium Office/VIP Centre to apply for the withdrawal of the card or for the re-issuance of a new card.

In case of disputable situation with the use of the card at the ATM, you need to apply to the personal manager of the Premium Office/VIP Centre of Private Banking Jusan Bank with an application, where you need to specify the address and the name of the Bank which owns the ATM. 
Your application will be considered within not more than 30 (thirty) calendar days after you apply to the Bank, and not more than 45 (forty-five) calendar days after receipt of such application in case of use of the payment card outside the Republic of Kazakhstan. Term of consideration and preparation of response to the Client's appeal shall be made within the terms established by the legislation of the Republic of Kazakhstan and rules of payment systems (Visa/Mastercard).

 Mastercard World Elite payment card can be blocked permanently (if lost or stolen) or temporarily at any time:
• In Jusan mobile app;
• By contacting the Bank's Call Centre by tel. 7711 (free call from mobile phones) or +7 7172 587 711 (from outside Kazakhstan).
A permanently blocked card (lost, stolen) cannot be unblocked; the card must be reissued at Jusan Bank's Premium Office/VIP Centre.
Temporarily blocked card can be unblocked on your own in Jusan mobile application or through your personal manager at Jusan Bank's Premium Office/VIP Centre.

Mastercard World Elite payment card can be closed by a personal manager at Jusan Bank's Premium Office/VIP Centre. You must have your original identity document with you. 
Also you can close the payment card in the Jusan mobile application (section «Bank» -> «Payment cards» -> «Close the card»).
Before closing the card in the Jusan mobile application, please make sure to comply with the following conditions:
• no blocked amount on the card;
• no unpaid debt on the card;
• no arrest on the account;
• the card account is not linked to the valid deposit agreement;
• the card account is not linked to the valid loan agreement (the repayment of the monthly loan payment for the debt can not be carried out through closed payment card).
• no additional open card.

The card can not be closed in the following cases:
• if the account is arrested or other restrictions are imposed, the closure of the card will become available only after the removal of encumbrances from the account;
• if there is an unpaid debt on the card (overdue/receivable, including accrued commissions and/or other debts), the closure of the card will become available only after repayment of the debt;
• if the card account is linked to the valid deposit agreement, the card closure will become available after the expiration of the agreement;
• if the card account is linked to the valid loan agreement (the repayment of the monthly loan payment is carried out through a payment card), the card closure will become available after the complete fulfillment of obligations under the loan agreement;
• if an additional card opened for the card account, closing will be available after you close the additional card.
• if you have a card with credit limit which was issued by ATF Bank;
• if there are blocked* amounts on the account, card closure will become available only when there are no blocked amounts. 

*When conducting debit transactions (payment for goods and services, receiving cash and etc.), the Bank "blocks" the transaction amount, that means, the Bank excludes it from the amount of available funds until it receives confirmation of the transaction. The term of blocking the amount is no more than 30 calendar days from the date of blocking.