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All passenger data is entered in Latin, for international flights it is necessary to use an international passport.
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When buying tickets with any Jusan debit card, bonuses of 5% are charged. Bonuses are credited 1 hour before the departure of the aircraft.
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Yes, you can use bonuses for full or partial payment of tickets.
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On the results page, you can sort the most comfortable flight options for you by time, cost, air carrier, etc.
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From any Jusan debit card, except ATF bank cards.
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Yes, you need to enter the details of the passenger for whom you are purchasing a ticket.
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After paying for the ticket, you can get your e-ticket in the "tickets" section.
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Air tickets always indicate the local time for each of the departure and arrival points.
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In case of incorrect entry of passenger data, you need to send the information to the e-mail online@transavia.kz, with the obligatory indication of the following data:
• Number of ticket
• Correct data to which you need to change.
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To return air tickets:
• Go to the "Travel" section in the Jusan application;
• Open the detailed information of the ticket you want to return on the additional page "My tickets";
• Click the button "Proceed return" in the lower right corner and indicate the reason for return;
• Your application is being processed. You will receive a message with return terms within 3 hours*
• After receiving the message, select the appropriate ticket from the additional page "My tickets";
• Review the information about the amount to be refunded, confirm the refund within one hour of receiving the message and wait for the funds to be returned to your account.
*Applications sent before 21:00 will be processed within 3 hours. If the application is sent after 21:00, it will be processed the next day.
Attention: Ticket refunds are based on the airline's tariff rules.
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Ticket refunds are subject to the airline's fare rules, but in most cases passengers can refund up to an hour before departure.
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Yes, if the ticket can be refunded pursuant to the airline's fares, the bonuses shall be refunded to your bonus account.
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The ticket is refunded based on the airline's fare rules, some fares do not provide for a full refund of the ticket amount.
You can familiarize yourself with the fare rules when purchasing the ticket itself, or on the "tickets" page.
The refund amount is always agreed with the user.
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Yes, this could be for several reasons:
• The ticket is refundable, but if you did not show up for the flight and your booking was not canceled in time, in this case, your ticket becomes non-refundable;
• The ticket is non-refundable pursuant to your airline fare rules.
The terms of exchange and return are established by the airlines. They are always indicated in the ticket details before purchase.
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To exchange an air ticket, you need to send a request to online@transavia.kz, with the obligatory indication of the following data:
• number of ticket;
• details of the passenger for whom you want to exchange the ticket;
• the reason for the exchange;
• new date and time of the ticket.
Please note: ticket exchanges are subject to airline fare rules.
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