You can apply for loan restructuring if, after receiving a loan:
• You have received a group 1,2,3 disability;
• Your spouse and/or close relatives* have received a group 1,2 disability;
• The death of your spouse and/or close relatives*;
• You have been called up for military service;
• You have taken maternity leave or parental leave;
• You or your dependent has a disease**;
• You have been harmed by material damage (because of fire, flooding, natural disasters, military actions, state of emergency, etc.);
• You are participant of the "Enbek" program in the direction of interregional resettlement.
In the above cases, the Bank considers the possibility of granting restructuring on the basis of the relevant supporting documents provided by you.
* Close relatives are parents (parent), children, adoptive parents, adopted children, full and half-brothers and sisters, grandparents, grandchildren.
** Disease, which is included in the list of diseases, approved by the Order of the Minister of Health and Social Development of the Republic of Kazakhstan dated December 28, 2015 No.1033 "On approval of the list of diseases for which a period of temporary disability of more than two months is established".
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You can apply for loan restructuring at any branch of the Jusan Bank.
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If you encounter difficulties in servicing and repaying your loan previously obtained from Jusan Bank on time, you are kindly requested to contact the bank.
For questions regarding the settlement of loan arrears, as well as the application procedure and its processing, you can contact the bank using the most convenient way for you:
- personal visit to any bank branch throughout Kazakhstan;
- calling to 24-hour contact centre by 7711 (mobile number) and 8 (717) 258-77-11 (landline number)
Please note: contacting the bank in good time will enable you to resolve your loan difficulties as efficiently as possible and work with the bank to find a way to return your payments to the repayment schedule.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to the Almaty branch of the Bank at d. Astana str. Sarayshik, d.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to the Almaty branch of the Bank at Radostovets street, 183a. Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to the Almaty branch of the Bank at Shymkent st. Torekulova, 1a.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to the Almaty branch of the Bank at Aktau city, microdistrict 15, building 67 A.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to Atyrau branch of the Bank at 144 Kulmanova str., p.p. 1.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to the Aktobe Branch of the Bank at 56B Abulkhair-Khan ave., p.p 1.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to Taraz branch of the Bank at 6 Aiteke bi str.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply branch of the Bank at Kyzylorda ave. Zheltoksan 12.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to Karaganda branch of the Bank at 7/4 Chkalova str.
Оperation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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If you have any questions regarding settlement of loans arrears, as well as application and consideration procedure, you can apply to Kokshetau branch of the Bank at 151 Auezov str.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to Temirtau branch of the Bank at 41A Republic ave.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to Petropavlovsk branch of the Bank at 194A Zh. Zhabaev str. Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to Ust-Kamenogorsk branch of the Bank at 120/1 Kabanbai Batyr str.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to Pavlodar branch of the Bank at 42 Ak. Satpayev str.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to Kostanay branch of the Bank at 58 Dulatova str.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to Kaskelen at 35 A str. Salamatova str.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to the Almaty branch of the Bank at Uralsk, Zhunisov street 99.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to the Almaty branch of the Bank at Saryagash city Miles leather, w/n.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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For questions on settlement of loans arrears, as well as on procedure of application and consideration thereof, you may apply to the Almaty branch of the Bank at Semey st. Shakarim 65.
Operation mode: Monday - Friday: 09.00-18.00 (lunch break 13.00:14.00), Saturday/Sunday: day off.
*an application by an individual or a legal entity shall be dealt with within 15 (fifteen) calendar days.
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