Advantages of the Mastercard World Elite card:
• The ability to open up to 4 currency accounts on one card and manage them in the Jusan mobile application,
• Mastercard Concierge Services,
• High premium status of the card,
• CIP-lounge at Astana airport (for domestic flights),
• Fast Track,
• 3 GB in Flexiroam roaming,
• Mastercard Travel Rewards - exclusive offers with cashback around the world,
• priceless.com - impressions and participation in world-class events,
• Lounge Key service - no limits,
• Mastercard Business Lounges,
• Travel insurance up to 500 000 USD,
• The card is valid for 5 years,
• SMS notification without commission,
• Withdrawal of money in ATMs of Jusan Bank and at other ATMs of the country up to 300,000 tenge per month without commission,
• Up to 15% bonuses based on your interests, which you can use on the JMart and when making payments in the Jusan mobile app.
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Mastercard World Elite payment cards can be opened to individuals-residents of the Republic of Kazakhstan who have reached the age of 18.
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Mastercard World Elite payment card holders are presented with 3 levels of bonuses:
The first level is Silver up to 0.5% of bonuses, the second level is Gold up to 1% of bonuses and the third is the maximum Premium level up to 2% of bonuses. The bonus level is assigned automatically based on the results of non-cash transactions carried out in the previous month on the 1st of each month.
In addition to the standard bonuses, up to 2% increased bonuses are provided when choosing "Purchase Categories" in the Jusan mobile application.
You can join for free and find out the current bonus level in the Jusan application in the "My Bank" section.
The list of operations for which bonuses are not provided for
You can use the bonuses on the JMart and when making payments in the Jusan mobile app. You can view the accrued bonuses in the Jusan mobile application in the My Bank section on a Single Bonus Account.
The maximum amount of Bonuses within 1 (one) client, regardless of the number of payment cards, including other card products:
• no more 15 000 (fifteen thousand) Bonuses per month – for «Silver» level Clients in the Bonus Program;
• no more 25 000 (twenty five thousand) Bonuses per month – for «Gold» and «Family» level Clients in the Bonus Program;
• no more 40 000 (fourty thousand) Bonuses per month – for «Premium» level Clients in the Bonus Program;
The maximum amount of Bonuses accrued per 1 (one) transaction is no more than 10,000 Bonuses.
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Mastercard Concierge service on the Mastercard World Elite card, at the request of the client, will make a reservation, reserve, place an order or arrange delivery together with the Service Provider and using the Card Holder's card registered in the Concierge Service program for payment with the approval of the Card Holder. Number for holders in the Republic of Kazakhstan: +7 (727) 355 19 00, e-mail address for clients: kz@concierge-support.com.
When contacting the Mastercard Concierge Service for the first time, cardholders will be required to provide registration information, including, but not limited to, personal information for subsequent verification (name, preferred address, contact details, including phone number(s), email address) and Mastercard card details.
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Mastercard World Elite card details are displayed in the Jusan mobile application in "My Bank" section, then "Card Details". You can also find out the details by calling the Bank's Call-center at 7711 (free call from mobile phones) or +7 7172 587 711 (if you are outside the Republic of Kazakhstan), or contact the Bank's branch.
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There are several ways to top up a Mastercard World Elite card:
• At the Jusan Bank branch,
• At the Jusan ATM of the Bank with the cash-in function (if you have a card, as well as without a card by entering the IIN number or mobile phone number of the recipient),
• At Kassa 24, Yurta terminals - without commission,
• By transferring funds to a card or account. We recommend you to use the instant transfer "By phone to RK" among the banks - participants of the instant payment system.
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CVV/CVC is three-digit code for confirming the authenticity of the payment card, which is located on the back side of the card next to the signature field. CVV/CVC is used when making purchases on the Internet and is confidential information, so the Bank strongly recommends not to disclose CVV/CVC data to third parties, even if they are presented as Bank employees.
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There are 2 ways to get the statement:
• In the Jusan mobile application, it is possible to download the statement by selecting "Download PDF" function;
• By contacting the nearest branch of the Jusan Bank.
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Fees for transfer operations from the Mastercard World Elite card in bank's network:
• to another payment card / account opened in Jusan Bank - without commission,
• to a payment card issued:
- by a resident bank of the Republic of Kazakhstan - 0.2%, min 200 tenge;
- foreign bank - 0.5% of the amount + 1000 tenge.
Fees for transfer operations from the Mastercard World Elite card outside the bank's network:
• to a payment card of another Bank in the Republic of Kazakhstan -0,2% min. 200 tenge (the limit for 1 operation is 1 000,000 tenge).
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Receiving cash from the Mastercard World Elite card:
• Withdrawal of money at ATMs of Jusan Bank up to 300,000 tenge per month - without commission;
• At ATMs of other banks in the territory of the Republic of Kazakhstan, up to 300,000 tenge per month (inclusive) - without commission, over 300,000 tenge - 1% of the amount;
• At ATMs of banks outside the Republic of Kazakhstan - 1% + 1000 tenge.
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If you have lost your Mastercard World Elite card, you need to block the card:
• In the Jusan mobile application;
• By contacting the Bank's Call-center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (when located outside the Republic of Kazakhstan).
Then please visit the nearest Bank branch to receive money and reissue the card.
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If ATM did not issue the card, then first of all it must be blocked in the Jusan mobile application or by calling the Jusan Bank Call Center at 7711 (free call from mobile phones). Next, you need to visit the nearest branch of Jusan Bank to write an application for withdrawal of the card or for reissuing a new card.
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In case of a disputable (disputable) situation with the use of the card at ATM, you need to contact the branch of Jusan Bank, with an application, where you need to specify the address and name of the Bank that owns ATM. Your application will be considered within no more than 30 (thirty) calendar days from the date of applying to the Bank, as well as no more than 45 (forty-five) calendar days from the date of receipt of such an application in the case of using a payment card outside the Republic of Kazakhstan. The term of consideration and preparation of a response to the Client's request is made within the time limits established by the legislation of the Republic of Kazakhstan and the rules of payment systems (Visa/Mastercard).
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It is possible to block the Mastercard World Elite payment card on the permanent basis (in case of loss, theft) and temporarily at any time:
• In the Jusan mobile application;
• By contacting the Bank's Call Center by phone 7711 (free call from mobile phones) or +7 7172 587 711 (from outside Kazakhstan).
You can unlock the temporarily blocked card by yourself in the Jusan mobile app or at the Bank branch. The card that is permanently blocked (due to loss, theft or fraud) cannot be unblocked, the card must be reissued at the Bank branch.
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It is possible to close the Mastercard World Elite card in the Jusan mobile application (section «Bank» -> «Payment cards» -> «Close the card»)
Before closing the card in the Jusan mobile application, please make sure to comply with the following conditions:
• no blocked amount on the card;
• no unpaid debt on the card;
• no arrest on the account;
• the card account is not linked to the valid deposit agreement;
• the card account is not linked to the valid loan agreement (the repayment of the monthly loan payment for the debt can not be carried out through closed payment card).
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The card can not be closed in the following cases:
• if the account is arrested or other restrictions are imposed, the closure of the card will become available only after the removal of encumbrances from the account;
• if there is an unpaid debt on the card (overdue/receivable, including accrued commissions and/or other debts), the closure of the card will become available only after repayment of the debt;
• if the card account is linked to the valid deposit agreement, the card closure will become available after the expiration of the agreement;
• if the card account is linked to the valid loan agreement (the repayment of the monthly loan payment is carried out through a payment card), the card closure will become available after the complete fulfillment of obligations under the loan agreement;
• if you have a card with credit limit which was issued by ATF Bank;
• if there are blocked* amounts on the account, card closure will become available only when there are no blocked amounts.
*When conducting debit transactions (payment for goods and services, receiving cash and etc.), the Bank "blocks" the transaction amount, that means, the Bank excludes it from the amount of available funds until it receives confirmation of the transaction. The term of blocking the amount is no more than 30 calendar days from the date of blocking.
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