Frequently asked questions

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Fraudsters may present themselves as employees of the Bank, tax or police. We ask you, after clarifying the data, to interrupt the call in order to call back on your own to the organization indicated by the scammer at its official number.

According to the scenarios of scammers, the conversation is related to finances: from threats to lose money due to manipulations by third parties with your accounts to news about winning a "last minute" tour.

They require action right now, changing the password in the mobile application, making a transfer to third parties, installing a third-party application on the device, while the scammers will insist and rush.

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For security reasons, we ask you not to do not download remote access applications such as AnyDesk and RustDesk at the request of third parties, disclose your personal data, CVC code of the card, PIN code of the card, logins and passwords and SMS codes from the Bank to anyone. You can learn more about how to protect yourself from fraudulent activities by clicking on the link.

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Scammers may offer false jobs on behalf of the Bank via messengers, promise payment for comments or "likes" on social networks.  In order to gain trust and convince of the authenticity of the advertisement, scammers use the Jusan Bank logo in the profile of their accounts.

We ask you not to trust such suspicious offers and not to perform any tasks, the Bank does not offer such work. Please do not share your personal data with third parties and do not send your funds to them.

All current job vacancies are posted on the Headhunter platform from the main account of Jusan, as well as in other official pages of the Bank. If you are being contacted about the interview appointment at the Bank's office, there is no reason to worry.
If you encounter a suspicious offer or want to clarify other information, please contact the Bank's Call Center at 7711 (toll-free call from mobile phones).

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"Fraudsters may introduce themselves as Bank employees and persuade users to download "support" applications, arguing that the security of customer data has allegedly already been breached or it is necessary to prevent its leakage. Next, the client is offered to go to the Play Market or App Store, type the word "support" in the search engine, and download one of the applications in the search results. The most common applications that are offered to the client to download are AnyDesk and RustDesk.

•   download/install these and similar applications for "user support",
•   dictate to fraudsters the remote use code (usually a few digits on the screen of a smartphone), then you give the scammers access to control your smartphone!
By gaining such access, fraudsters can initiate a money transfer from your banking app, as well as gain access to almost any confidential information on your device.
If you receive a phone call asking you to download AnyDesk/ RustDesk under various pretexts, the Bank recommends that you immediately stop the phone conversation and call the Bank's Call Center at 7711 (toll-free call from mobile phones) for more information.

Please remember,
1. Bank employees never ask you to:
•   install various applications on your phone;
•   apply for a loan under any pretext;
•   cash out or send money anywhere;
•   correspond or negotiate via unofficial messengers (e.g. WhatsApp/Telegram).
2. Do not share your password and access code to this application, passwords sent by SMS, as well as bank card data: number, PIN code, CVV code".

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One of the new fraud schemes related to loan processing is a call from an alleged "Bank’s security/Call-center employee" or "law enforcement officer". The "employee" informs you that someone is trying to apply for a loan in your name using a forged power of attorney. To prevent third parties from committing fraud, the "employee" recommends you immediately to make a so-called mirror application for the same loan in order to cancel the attacker's application.  Further, under the guise of protection, they may ask you to provide card details or make a transfer to the accounts of certain people. It is very important not to trust such calls and not to provide your personal data to anyone. Please remember that law enforcement agencies are not engaged in tracking citizens who apply for loans, and if there is really a need, clients will be notified by an official letter. Also, bank security officers/law enforcement officers very rarely call citizens. During the conversation pay attention to the requests and demands of the callers, especially those related to providing SMS codes, passwords, bank card details or other information related to bank products. In any circumstances do not provide your personal data to callers, do not click on any links, do not download applications and if they insist on it, there is a high probability that they are scammers. Remember! Bank employees NEVER ask for bank card data (number, PIN code, CVV code), SMS codes and passwords, do not offer to install third-party mobile and web applications, except Jusan mobile application in official Google Play and App Store platforms. If you receive a dubious call, terminate the call and inform the Bank's Call-center at 7711 (toll free call) about the fraudulent call.

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If you encounter fraudulent activities, please immediately contact the Bank's Call-center at the phone number: 7711 (free call from mobile phones) or +7 (717) 258-77-11 (if you are outside the Republic of Kazakhstan).

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