To cancel* an erroneously made transfer in the Jusan mobile application, the sender should:
• Enter the "Transfers" tab,
• Open "Transfer history",
• Select the required translation,
• Click on the "Cancel" button,
• Confirm the sending request,
• Wait for a return from the recipient.
*Cancellation of the transfer will be available from version 3.25.0 of the Jusan mobile application, for earlier versions you need to update the application.
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A transfer made in the Jusan mobile application can be canceled* if:
• the recipient was chosen correctly, but you made a mistake by sending the same amount more than once;
• the recipient was chosen correctly, but you changed your mind;
• the recipient was chosen correctly, but you made a mistake with the transfer amount;
• the recipient was chosen by mistake and etc.
*Cancellation of the transfer will be available from version 3.25.0 of the Jusan mobile application, for earlier versions you need to update the application.
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The sender can request a cancellation* of the sent transfer within one month after sending the transfer.
The request to cancel the transfer is valid for 7 days, after 7 days the application becomes inactive. The sender can resubmit the request.
*Cancellation of the transfer will be available from version 3.25.0 of the Jusan mobile application, for earlier versions you need to update the application.
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When sending a request for the a cancellation* of the sent transfer, the recipient will receive a notification that the replenishment amount was sent by mistake and the sender requesting it back.
*Cancellation of the transfer will be available from version 3.25.0 of the Jusan mobile application, for earlier versions you need to update the application.
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After receiving a notification with a request for the return* of an erroneously received transfer in the Jusan mobile application, the recipient should confirm the cancellation of the transfer by clicking on the "Return" button.
*Cancellation of the transfer will be available from version 3.25.0 of the Jusan mobile application, for earlier versions you need to update the application.
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